How to place an order
Two-step ordering
- Add to Cart: Add the items you want to buy to your cart.
- Submit Order: On the cart page, select the items, choose the color, size, and quantity for each item, then proceed to the order page to submit.
What to select when placing an order
- Purchasing service fee rate (first come, first served mode minimum 3%)
- Delivery address
- Each item's 'shipping tolerance': available stock / can wait within 7 days / can wait over 7 days
- You can choose to lock in a logistics provider you trust
When placing an order, the system will first freeze the order amount from your wallet balance (it is frozen, not immediately deducted). If the balance is insufficient, the page will guide you to recharge your wallet first.
How does the purchasing service work
The purchasing service means the platform helps you buy from Dongdaemun stalls: after you place an order, it enters the buyer's hall, where the buyer accepts the order, goes to the stall to purchase, weighs the items, you then pay for the goods, and finally, logistics ships the order.
Order status
After a successful order, the starting point you see is 'Public Notice'. Generally, it follows:
Public Notice → Buyer Accepted → Buyer Purchasing → Purchased → Weighed → Pending Payment → Paid → Shipped → Delivered → Reviewed → Completed
Additionally, there are situations like Under Appeal, Refunded, and Canceled.
Payment for goods is made at the 'Pending Payment' step: after the buyer purchases and weighs to determine shipping costs, the order enters pending payment, and you pay according to the order process.
Check order progress
In 'My Orders', you can see the status of each order, tracking number, and logistics provider.